1. Introduction
Fancy Futures ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fancy-futures.com or use our translation services.
We operate from our registered office at 8 Pollard St, Manchester M4 7AJ, United Kingdom, and can be contacted at +44 161 273 3171 or [email protected].
2. Information We Collect
Personal Information:
- Contact information (name, email address, phone number, postal address)
- Professional information (company name, job title)
- Documents submitted for translation services
- Payment information (processed securely through third-party providers)
- Communication records (emails, phone calls, chat messages)
Technical Information:
- IP addresses and browser information
- Website usage data and analytics
- Cookies and similar tracking technologies
- Device information and operating system details
3. How We Use Your Information
We use the information we collect for the following purposes:
- Providing translation and interpretation services
- Processing payments and managing billing
- Communicating about your projects and services
- Improving our website and service quality
- Sending newsletters and marketing communications (with consent)
- Complying with legal obligations
- Protecting against fraud and security threats
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on:
- Contract: Processing necessary for performing our translation services
- Legitimate Interests: Improving services, security, and business operations
- Consent: Marketing communications and non-essential cookies
- Legal Obligation: Compliance with tax, accounting, and regulatory requirements
5. Information Sharing and Disclosure
We may share your information with:
- Translators and Linguists: Qualified professionals working on your projects
- Service Providers: Technology providers, payment processors, and business partners
- Legal Requirements: When required by law, court orders, or regulatory authorities
- Business Transfers: In connection with mergers, acquisitions, or asset sales
We never sell your personal information to third parties for marketing purposes.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and employee training
- Secure document handling and storage procedures
- Confidentiality agreements with all staff and contractors
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website performance and usage
- Provide personalized content and advertising
- Ensure website security and functionality
You can manage cookie preferences through our cookie banner or browser settings.
8. Your Rights Under GDPR
As a data subject, you have the following rights:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for processing at any time
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide ongoing services and support
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
- Maintain business records as required by law
Translated documents are retained for 7 years unless otherwise specified by legal requirements.
10. International Data Transfers
When necessary for service delivery, we may transfer your data to countries outside the UK and EEA. We ensure adequate protection through:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Certification schemes and codes of conduct
11. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website